We are aware of fraudulent text messages being sent to our customers and non-customers saying they are associated with “Achieve Card”. The fraudsters ask you to call an 800 number different than what is on the back of your card. They then ask for personal information such as your card number, PIN, social security number, and/or other personal information. These text messages are not from us. This is a fraudulent attempt to gain access to account information known as smishing. (Smishing is similar to phishing; however, smishing is done with SMS text messages while phishing is typically done with automatic phone messages.)
Smishers attempt to get information by tricking you into responding to a text message or by visiting a fake web site. Do not open, download or reply to any suspicious correspondence. Protect your username, password, and other sensitive login information by deleting text messages, e-mails or other messages from people you do not know that may contain attachments or links to unsolicited offers.
Remember, we will not ask you for information through text messages, e-mail, social media or by linking to a website. However, we may ask you to call the number on the back of your card if there is a problem with your account.
If you are an AchieveCard cardholder, please remember:
AchieveCard is a victim of this scam as much as you are a victim. Together we can use common sense to defeat these fraudsters.
The easiest way to defeat the fraudsters is to follow the guidelines above.
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Give us a call: 1-800-401-7935
Give us a call: 1-800-486-0273
Monday - Friday: 8am - 8pm CST
Saturday: 9am - 6pm CST
AchieveCard PMB 296, P.O. Box 200255 Austin, Texas 78720
The AchieveCard Visa Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc.
and may be used everywhere Visa debit cards are accepted. The Bancorp Bank; Member FDIC.
Please refer to the Cardholder Agreement which provides a complete description of
your rights and responsibilities, including fees, upon accepting and activating
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