FAQ

View Our Frequently Asked Question:

  1. How do I use my reward points?
  2. How do I set up online bill pay?
  3. What are my daily limits?
  4. How do I set up Direct Deposit?
  5. What is the Monthly Maintenance Fee for?
  6. Why should I use AchieveCard?
  7. What is a preauthorization?
  8. What does "preferred cardholder" mean on the card I received?
  9. Do you offer loans?
  10. Can I use this for Tax Refund?
  11. Can my spouse/child use this account?
  12. Can I wire money to the AchieveCard Visa Prepaid Card?
  13. Can you Stop a Payment I sent?
  14. Why is my account blocked?
  15. Why do I need to send you identifying documents?

top1. How do I use my reward points?

Use your card to earn reward points with every purchase. REMEMBER, you earn triple points for every credit “signature” transaction you make. Use those points to bid on our auction items, contests, and games. If you have the highest bid at the end of the auction or game, you win the item! For detailed information please visit AchieveRewards

top2. How do I set up online bill pay?

  • Add Payee (the merchant you want to pay)
  • Enter Account Information
  • Click Add New Payee
  • Enter in Payment Amount
  • Click Make Payment
  • Verify that information is correct
  • Click Pay Now

top3. What are my daily limits?

  • ATM
- You are permitted up to 8 ATM withdrawals per day. The maximum withdrawal amount is three hundred dollars ($300.00) per transaction, up to a maximum withdrawal amount of six hundred dollars ($600.00) per day.
  • Spending
- The maximum amount that can be spent on your card per day is two thousand five hundred dollars ($2,500.00).
- You are permitted to conduct up to twenty-five (25) POS purchase transactions per day.
  • Loading
- Using direct deposit, the maximum number of times you may load your card per month is twenty (20) and the sum of all your loads in a given month may not exceed fifteen thousand dollars ($15,000.00) per month.
- Minimum load amount via Direct Deposit is one cent ($0.01)
- Minimum load amount via Cash Loading Network is twenty dollars ($20.00)
- Maximum load amount via Cash Loading Network is one thousand dollars ($1,000) for the initial load and ten thousand dollars ($10,000) with reloads
  • Balance
- Maximum Card Balance/Max load limit ten thousand dollars ($10,000)
- Monthly Sum Limit fifteen thousand dollars ($15,000)

top4. How do I set up Direct Deposit?

You have a few options for setting up Direct Deposit: You can go to the AchieveCard Direct Deposit page and follow the instructions. You can also set up Direct Deposit through your employer’s website, if available, or call us at 1-800-401-7951 and we will be happy to set it up for you.

top5. What is the Monthly Maintenance Fee for?

The Monthly Maintenance Fee includes card activation, direct deposits, POS credit transactions, AchieveCard to AchieveCard funds transfers, customer service calls, online banking, online bill pay, text alerts (carrier messaging fees may apply), and many other great features. You also have access to our Achieve Rewards Programs which allows you to bid your Rewards Points for the chance to win cool merchandise.

top6. Why should I use AchieveCard?

The AchieveCard Visa Prepaid Card with direct deposit is a great financial alternative to check cashing. You can use it to rent cars, book flights, and make everyday purchases everywhere Visa debit cards are accepted. Our goal is to serve our customers to maximum satisfaction so we have No Additional Fees for the following:

  • Direct Deposit
  • Customer Service Calls (Only call the phone number located on the back of your AchieveCard Visa Prepaid Card)
  • Rewards Program (Points earned every time the card is used)
  • Online Bill Payment
  • SMS Alerts (carrier messaging fees may apply)
  • Credit (Signature) Transactions
  • Online Banking

top7. What is a preauthorization?

A preauthorization hold is a pending charge that verifies that the funds are available on the account and holds the funds until the merchant collects them.

top8. What does "preferred cardholder" mean on the card I received?

You were chosen amongst millions of people in America to be a part of the AchieveCard Visa Prepaid Card program.

top9. Do you offer loans?

No, we do not offer any loan products at this time.

top10. Can I use this for Tax Refund? - YES

Please note, the name on the tax refund Direct Deposit must match the name on your account, or it will be blocked and your account may be closed. If it is a joint tax refund and the cardholder’s name is included, it will be accepted.

top11. Can my spouse/child use this account?

You are responsible for all authorized transactions initiated and fees incurred by use of your card. If you permit another person to have access to and use your card, card number, and/or PIN, we will treat such permission as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of your Card and the security of your PIN according to the terms and conditions of your Cardholder Agreement. Please note, you must be at least 18 years of age to activate and/or use this card.

top12. Can I wire money to the AchieveCard Visa Prepaid Card?

Prepaid cards cannot accept wire transfers. You are able to make an ACH transfer (Automated Clearing House) which can take up to 2-5 business days depending on Bank Communication.

top13. Can you Stop a Payment I sent?

We cannot stop a payment made to a vendor. If a transaction is unauthorized or fraudulent please call us immediately at 1-800-486-0273 to begin the dispute process. If you have an automatic payment setup to come out of your Card Account you can stop these payments by following these steps.

Call us at 1-800-486-0273 or write us at AchieveCard Visa Prepaid Card; Attn: Disputes Department; PMB 296 P.O. Box 200255; Austin, Texas 78720 in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If these regular payments vary in amount, the person you are going to pay should tell you 10 days before each payment, when it will be made and how much it will be. If you notify us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

top14. Why is my account blocked?

For the safety of our cardholders, we occasionally block accounts to review them and/or request information to validate activity. We will notate the account and attempt to notify the cardholder when the account status changes.

top15. Why do I need to send you identifying documents?

Under federal law we are required to verify the identity of anyone opening an account. We also may require documents to verify address or the origin of funds being deposited onto your AchieveCard Visa Prepaid Card.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.