We are here to help!

We recognize these are very difficult times, but please know that Achieve is here to provide the financial services you depend on every day. As a reminder, you can manage your accounts, check transactions, and make payments online as we continue to experience extended call wait times.

We know you have many questions, so please find below additional information about your account security, your health, and your account.

Please stay safe and take care of yourself, your friends and your family.

—From the Achieve family

Important: Government Benefits and Stimulus Information

3 easy ways Achieve can help you quickly access your government benefits and stimulus payments. Make sure the name and social security number on file with the IRS matches what’s on your AchieveCard account exactly.

  1. Expecting a stimulus payment? If you deposited your 2019 tax refund to your account, no action is required. Sign up for Account Alerts to be notified of your incoming deposit.
  2. Need to add your direct deposit information to the IRS Get My Payment portal? Click here

3.Have more questions? Check out our FAQ’s below. Or, check the IRS.gov government stimulus page here.


Your security

Your money is safe with us; we are a member of the FDIC. Plus, as an FDIC-insured digital bank without traditional branches or banker’s hours, you won’t have to worry about your ability to bank with us.

Watch out for scammers. The Federal Trade Commission Consumer information division has current guidance.


Your health

We urge you to stay informed about COVID-19. The CDC has excellent resources and information.

The World Health Organization has additional resources.

Your account

Digital access to your account is the fastest way for self-service banking and 24/7 account access:

 View your account balances, transaction history and your account information

 Check the status of your direct deposit

 Access your bank account and routing number  

 Find an ATM 



Important FAQ's

Below are important FAQ's that will be useful regarding the government benefits and stimulus payment information. For more info please visit IRS.gov.

Where do I find out more about how early direct deposit works for government benefits or payroll?
You can find more info here about our Direct Deposit program. Timing for early direct deposit depends on deposit verification and when receive notice from your benefits provider and may vary from pay period to pay period. Government stimulus payments are not eligible for early direct deposit.

Who is eligible?
Those who filed taxes in 2019 or 2018 with an AGI of up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will be eligible to receive the full payment. Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child.

How do I find my AGI?
Your AGI (Adjusted Gross Income) can be found for 2019 on:
-Line 8b of Form 1040
-Line 8b of From 1040-SR
Or if you have not filed 2019 taxes yet, your 2018 AGI can be found on:
-Line 7 of Form 1040
-Line 35 of Form 1040NR

If I am not required to file a tax return, am I eligible for a stimulus payment?
Yes! The IRS would use your Form SSA-1099 or Form RRB-1099 to determine whether or not you are eligible for a stimulus check. This pertains to senior citizens, Social Security recipients and railroad retirees. If you fall into one of these categories, you will be getting a $1,200 per person. Since the IRS doesn’t have information regarding dependents, no additional funds would be allocated.

I am currently a College student, am I eligible for a stimulus payment?
This depends. If you are an independent on your most recently filed tax returns, you would be eligible for a stimulus check. If someone claimed you as a dependent on their tax returns, you would not be eligible.

Will my stimulus payment be considered taxable income?
No. The stimulus checks will not be taxable income.

Where is my stimulus check? Please visit 
https://www.irs.gov/coronavirus/economic-impact-payments to find out the status of your stimulus check.

Will my stimulus payment arrive earlier than the scheduled delivery date?
 GoBank will make your deposit available as soon as possible. Stimulus payments are not eligible for early direct deposit. Please visit 
irs.gov/coronavirus for more information. For security reasons, the IRS plans to mail a letter about the economic impact payment to the taxpayer's last known address within 15 days after the payment is paid. The letter will provide information on how the payment was made and how to report any failure to receive the payment. If a taxpayer is unsure they’re receiving a legitimate letter, the IRS urges taxpayers to visit IRS.gov first to protect against scam artists.

Misplaced your card or need to order a new one?
 You can order a new card by logging into your 

How much money am I going to get from the government stimulus?
 Please visit 
here  for details. AchieveCard has no information regarding the amount of your payment.

Will my deposit get rejected since I closed my card/account?
 If the IRS attempts to deposit a check to a closed account, the deposit will be rejected and returned to the IRS. Please visit IRS.gov
for more information about your payment status.

This notice contains hyperlinks to www.cdc.gov, www.consumer.ftc.gov and www.who.int. AchieveCard does not provide, and is not responsible for, the products, services, or overall website content available on www.cdc.gov, www.consumer.ftc.gov and www.who.int. The AchieveCard Privacy Policy does not apply to www.cdc.gov, www.consumer.ftc.gov and www.who.int and you should consult the privacy disclosures on www.cdc.gov, www.consumer.ftc.gov and www.who.int for further information.

The Achieve Visa Prepaid Card is issued by The Bancorp Bank, Member FDIC, pursuant to license from Visa U.S.A. Inc.