View Our Frequently Asked Question:

  1. How do I set up online bill pay?
  2. What are my daily limits?
  3. How do I set up Direct Deposit?
  4. What is the Monthly Maintenance Fee for?
  5. Why should I use AchieveCard?
  6. What is a preauthorization?
  7. What does "preferred cardholder" mean on the card I received?
  8. Do you offer loans?
  9. Can I use this for Tax Refund?
  10. Can my spouse/child use this account?
  11. Can I wire money to the AchieveCard Visa Prepaid Card?
  12. Can you Stop a Payment I sent?
  13. Why is my account blocked?
  14. Why do I need to send you identifying documents?

topHow do I set up online bill pay?

  • Add Payee (the merchant you want to pay)
  • Enter Account Information
  • Click Add New Payee
  • Enter in Payment Amount
  • Click Make Payment
  • Verify that information is correct
  • Click Pay Now

topWhat are my daily limits?

Click here to view the full Cardholder Agreement to check your fees (Section 20) and limits (Section 6).

topHow do I set up Direct Deposit?

You have a few options for setting up Direct Deposit: You can go to the AchieveCard Direct Deposit page and follow the instructions. You can also set up Direct Deposit through your employer’s website, if available, or call us at 1-800-401-7951 and we will be happy to set it up for you.

topWhat is the Monthly Maintenance Fee for?

The Monthly Maintenance Fee includes card activation, direct deposits, POS credit transactions, AchieveCard to AchieveCard funds transfers, customer service calls, online banking, online bill pay, text alerts (carrier messaging fees may apply), and many other great features.

topWhy should I use AchieveCard?

The AchieveCard Visa Prepaid Card with direct deposit is a great financial alternative to check cashing. You can use it to rent cars, book flights, and make everyday purchases everywhere Visa debit cards are accepted. Our goal is to serve our customers to maximum satisfaction so we have No Additional Fees for the following:

  • Direct Deposit
  • Customer Service Calls (Only call the phone number located on the back of your AchieveCard Visa Prepaid Card)
  • Online Bill Payment
  • SMS Alerts (carrier messaging fees may apply)
  • Credit (Signature) Transactions
  • Online Banking

topWhat is a preauthorization?

A preauthorization hold is a pending charge that verifies that the funds are available on the account and holds the funds until the merchant collects them.

topWhat does "preferred cardholder" mean on the card I received?

You were chosen amongst millions of people in America to be a part of the AchieveCard Visa Prepaid Card program.

topDo you offer loans?

No, we do not offer any loan products at this time.

topCan I use this for Tax Refund? - YES

Please note, the name on the tax refund Direct Deposit must match the name on your account, or it will be blocked and your account may be closed. If it is a joint tax refund and the cardholder’s name is included, it will be accepted.

topCan my spouse/child use this account?

You are responsible for all authorized transactions initiated and fees incurred by use of your card. If you permit another person to have access to and use your card, card number, and/or PIN, we will treat such permission as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of your Card and the security of your PIN according to the terms and conditions of your Cardholder Agreement. Please note, you must be at least 18 years of age to activate and/or use this card.

topCan I wire money to the AchieveCard Visa Prepaid Card?

Prepaid cards cannot accept wire transfers. You are able to make an ACH transfer (Automated Clearing House) which can take up to 2-5 business days depending on Bank Communication.

topCan you Stop a Payment I sent?

We cannot stop a payment made to a vendor. If a transaction is unauthorized or fraudulent please call us immediately at 1-800-486-0273 to begin the dispute process. If you have an automatic payment setup to come out of your Card Account you can stop these payments by following these steps.

Call us at 1-800-486-0273 or write us at AchieveCard Visa Prepaid Card; Attn: Disputes Department; PO Box 5100 Pasadena, CA 91117 in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If these regular payments vary in amount, the person you are going to pay should tell you 10 days before each payment, when it will be made and how much it will be. If you notify us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

topWhy is my account blocked?

For the safety of our cardholders, we occasionally block accounts to review them and/or request information to validate activity. We will notate the account and attempt to notify the cardholder when the account status changes.

topWhy do I need to send you identifying documents?

Under federal law we are required to verify the identity of anyone opening an account. We also may require documents to verify address or the origin of funds being deposited onto your AchieveCard Visa Prepaid Card.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.